Refund policy | A Star Customs

Transform Your Ride with custom services!

Please read this policy carefully before making a purchase. By placing an order with A Star Customs, you agree to the terms below.

1. Custom & Made-to-Order Products

All custom work (including but not limited to vinyl wraps, decals, tints, paintwork, bespoke parts, and personalised designs) is non-refundable once:

• Work has started

• Materials have been ordered

• Designs have been approved by the customer

This is due to the bespoke nature of our services.

2. Deposits

• Deposits are non-refundable under any circumstances.

• Deposits secure your booking, time slot, and materials.

• Deposits may be transferable to a future date at our discretion with sufficient notice.

3. Cancellations

• Cancellations made before work has started may be eligible for a partial refund excluding the deposit.

• Cancellations made after work has started are not eligible for any refund.

4. Wear & Tear

We are not responsible for:

• Damage caused by improper aftercare

• Normal wear and tear

• Stone chips, road debris, weather exposure, or third-party damage

5. No Refunds for Change of Mind

Refunds will not be issued for:

• Change of mind

• Colour, design, or finish dissatisfaction after approval

• Minor variations inherent in custom work

6. Statutory Rights

This policy does not affect your statutory rights under UK consumer law.

All workmanship carried out by A Star Customs is covered by a 1-year warranty from the date of completion.

If you believe there is a fault or defect related to our workmanship:

• You must notify A Star Customs within 1 year of the work being completed.

• The vehicle may be required to return for inspection.

• Where a fault is confirmed to be due to our workmanship, we will offer a repair or correction at no additional cost.

This warranty does not cover:

• Normal wear and tear

• Damage caused by improper aftercare

• Stone chips, road debris, weather exposure, or third-party damage

• Accidental or deliberate damage

• Work affected by modifications or repairs carried out by third parties

• Customer-supplied parts or materials

Refunds will only be considered if the issue cannot reasonably be rectified.

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail astarenquires@gmail.com.